JAMB discloses additional USSD CODE, introduces WhatsApp as support and complaint platform

The Joint Admission and Matriculation Board, JAMB, has made a disclosure of introducing a new USSD code and WhatsApp platform for support and complaints.

JAMB has added 66019 as an additional and optional USSD code despite the 55019 code that had been in operation since 2018 for UTME/DE registration and other essential services offered by the Board.

This is to facilitate a hitch-free 2022 UTME/DE registration exercise by ensuring that there is no difficulty in creating profiles by candidates, especially in a situation whereby many of them would send their requests via just one USSD code as hitherto the case.

The 55019 and 66019 now are to be used to create their profiles for registration by candidates sitting the 2022/23 UTME/DE.

As usual, candidates are required to send their National Identification Number(NIN) via either of these USSD codes for their details to be pulled from the NIMC database before they proceed to any accredited center for biometric capturing.

JAMB has also introduced the use of WhatsApp as additional support and complaint platform. With this extra platform, candidates and other stakeholders would have the benefit of instant messaging and solutions to whatever query they might have regarding any of the operational processes of the Board.

ASD Technologies, the developer of the WhatsApp solution, announced that the platform would provide help with such things as “step-by-step” registration procedures, for instance, as well as providing a feedback mechanism for effective service delivery.

The platform is not meant to replace but complement the existing ticketing system, thereby expanding access to critical services, among others.

Credit: ALLSCHOOL, Myschoolng

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